Fast Forward works with many South West employers, developing the skills of their staff to meet the needs of an ever-changing environment. Our courses range from simple finance and accounts through soft skills and marketing techniques to professional qualifications. Fast Forward delivers tailored training and open courses in this area.

Course selection:

Professional Qualifications

• Certificate in Management Level 3 (CMI)
• Certificate in Team Leading Level 2 (ILM)
• Commercial Numeracy
• Diploma in Management Level 4 (CMI)
• Effective Business Writing
• Equality and Diversity Certificate
• Certificate in Administration
• Certificate in Customer Service
• Award in Team Leading Level 2 (ILM)
• Certificate for Professional Workplace Coaches Level 3 (ILM)
• Award in Workplace Coaching for Team Leaders and First Line Managers Level 3 (ILM)
• Award in First Line Management Level 3 (ILM)

NVQs

• Advice and Guidance NVQ Level 3
• Business and Administration NVQ Levels 2, 3 and 4
• Contact Centre Operations NVQ Levels 2 and 3
• Contact Centre Professionals NVQ Levels 3 and 4
• Customer Service NVQ Levels 2, 3 and 4
• IT Users (iTQ) NVQ Levels 2 and 3
• Team Leading NVQ Level 2
• Management NVQ Levels 3, 4 and 5

Personal Development Courses

• Achieving Objectives Through Time Management (ILM)
• Assertiveness
• Dealing with Difficult People
• Effective Appraisals
• Effective Customer Care
• Effective Marketing Techniques
• Effective Recruitment and Selection
• Finance for the Non-Financial Manager (ILM)
• Influencing and Negotiating Skills
• Managing Conflict in the Workplace (ILM)
• Office XP - Access
• Office XP - Excel
• Office XP - Outlook
• Office XP - PowerPoint
• Office XP - Word
• Personal Development Certificate
• Personal Selling Skills
• Presentation Skills
• Successful Project/Bid Writing
• Successful Report Writing
• The Admin Professional
• The Effective Administrator
• The Effective Receptionist
• Valuing Diversity
• Emails - Be Smart
• Managing Projects (ILM)
• Managing Stress in the Workplace (ILM)
• Solving Problems and Making Decisions (ILM)
• Building the Team and Motivation in the Workplace (ILM)