Customer service and retail workers in the South West account for around 11% of England’s workforce in this sector. Most of these are part-time. There are known skills shortages in customer handling, oral communication and team working. Recruitment and retention are the sector’s other challenges.

We are working with local and national employers to make customer service and retail roles into an exciting and rewarding career choice. Take a look at our course selection and let us help you do the same.

Course selection:

Professional Qualifications

• Award in Team Leading Level 2 (ILM)
• Certificate in Conflict Management in the Workplace
• Certificate in Customer Service
• Certificate in Retail
• Commercial Numeracy
• Effective Business Writing

NVQs

• Advice and Guidance NVQ Level 3
• Contact Centre Operations NVQ Levels 2 and 3
• Contact Centre Professionals NVQ Levels 3 and 4
• Customer Service NVQ Levels 2, 3 and 4
• Retail Level 2 and 3
• Team Leading NVQ Level 2

Personal Development Courses

• Achieving Objectives Through Time Management (ILM)
• Assertiveness
• Effective Customer Care
• Effective Marketing Techniques
• Influencing and negotiating skills
• Personal Development Certificate
• Personal Selling Skills
• Presentation Skills
• Successful Project/Bid Writing
• The Admin Professional
• The Effective Administrator
• The Effective Receptionist
• Valuing Diversity