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Assertiveness does not come naturally to everyone because we have learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties.
Learn to recognise assertive behaviour and respond to its positive results in the workplace, develop assertive body language confidence and self-esteem to achieve results.
This introductory course in management will help you understand customer relations and communications both within and outside the organisation. You’ll also be introduced to the management of quality, time management and managing change.
You will look in-depth at issues such as managing your team, information and resources. You will have the opportunity to demonstrate what you have learned by submitting a business report on a topic of your choice related to making improvements in your organisation.
This qualification is aimed at middle managers and covers all aspects of the management role from finance to human resources. It is intended to be interactive and practical whilst encouraging you to apply what you learn in the workplace.
This unit is about managing conflicts between team members. It covers taking pre-emptive action to avoid conflicts occurring and working with team members to resolve problems when they emerge. The workshop specifically covers:
Should you wish to opt for the accredited unit qualification, you must already be working within this kind of job role.
This one day workshop is aimed at people who want to be able to develop and produce a Business Case. The workshop will cover what needs to be in a Business Case and how to develop the information. Participants will be able to:
Are you a practising or potential team leader? Do you need to develop your team leadership skills to take your team further? This workshop is an ideal introduction to the essentials of effective team leading including:
This workshop will provide a basic introduction to the concept of Business Improvement Techniques (BIT) and demonstrate how these techniques can make a big difference to organisations. The workshop will specifically cover:
This one-day workshop is based on a Unit from the Level 3 Certificate and Diploma in First Line Management. On completion, managers will know how to manage and contribute effectively to a meeting. It addresses topics such as meeting preparation, decision making and action plans.
The ILM Level 2 NVQ Award in Team Leading is ideal for team leaders who have some personal autonomy and responsibility, and who collaborate with others to deliver work.
The ILM Level 3 NVQ Certificate in Management is ideal for first line managers with a range of responsibilities including: allocating work to team members/colleagues/contractors, achieving specific results, managing financial physical resources and some degree of decision making.
The ILM Level 5 NVQ Diploma in Management has been specifically designed for middle managers with a wide span of control and accountability for performance, in particular those with responsibility for resource allocation and operational methods on their department or organisation.
This two day workshop is aimed at Managers and business leaders who are responsible for the effective and efficient operation of their business and who are seeking an innovative approach to business improvement.
Participants will be able to:
This one day workshop is intended to introduce organisations to an effective framework for taking informed decisions about the risks that affect their performance objectives across all organisational activities, whether these be strategic, programme, project or operational.
To develop an understanding of leading the team lawfully as required by a practising or potential team or cell leader.
Are you a practising or potential team leader? Do you need to develop your team leadership skills to take your team further? This workshop is an ideal introduction to the essentials of effective team leading including:
This unit is about leading and managing meetings in order to achieve objectives, which may be to solve problems, take decisions consult with people or to exchange information and knowledge. The workshop covers:
Should you wish to opt for the accredited unit qualification, you must already be working within this kind of job role.
Latest figures show there are over four million people employed in Management in the UK.1 A career in Management can lead to a variety of opportunities across a broad range of sectors and job roles. Depending on the focus of your job, you might learn other skills like how to allocate and check other people’s work, plan and implement change, manage a project or budget, encourage innovation, carry out operational plans, recruit staff, or develop customer service skills.
The starting salary (once qualified) is variable due to the broad spectrum of industries but could be in the region of £10,000 – £30,000.
This one-day workshop aims to develop knowledge and understanding of creativity and innovation as required by a practising or potential first line manager. It covers useful techniques in encouraging creative ideas within organisations.
This one-day or evening practical workshop aims to develop knowledge and understanding of performance management as required by a practising or potential first line manager. It covers techniques for managing performance such as setting SMART objectives, performance standards and performance improvement techniques.
The Business Improvement Techniques NVQs are perfect for anyone working in management roles in a wide variety of settings. Level 2 acknowledges individual responsibility; Level 3 recognises more complex skills involving supervisory ability and Level 4 demands specialist or technical expertise. Units range from complying with Statutory Regulations and organisational safety requirements to carrying out project management activities.
The aim of this one-day or evening workshop is to develop an introductory knowledge and understanding of planning change in the workplace. It includes useful tools for planning change such as PESTLE, SWOT, GANTT charts and quality circles.
To be a good leader, you have to inspire and motivate others to perform to the best of their ability. This workshop covers the practical tactics on how to lead a winning team including:
The development of sufficient numbers of high quality managers and leaders is critical to success of all sectors of the UK economy. Team Leading Apprenticeships are available at Level 2 only and typical job roles include team supervisor, section leader and help desk manager.
Team leading roles can often lead into management, latest figures show there are over four million people employed in Management in the UK. A career in Management can lead to a variety of opportunities across a broad range of sectors and job roles. Depending on the focus of your job, you might learn other skills like how to allocate and check other people’s work, plan and implement change, manage a project or budget, encourage innovation, carry out operational plans, recruit staff, or develop customer service skills.
The starting salary (once qualified) is variable due to the broad spectrum of industries, but could be in the region of £10,000 – £15,000.
This one day workshop is based on a Unit from the Level 3, Certificate and Diploma in First Line Management and will give you a taster as to what the full course involves. Although this workshop and what you learn can be used towards the Diploma it is not accredited.
