In increasingly competitive markets, providing excellent standards of customer service has never been more important. Designed to be flexible in their structure, the Certificate and Diploma in Customer Service are available at levels 1 – 4, depending on the duties and responsibilities of the candidate’s role. With a range of optional units available, the qualification can be tailored to the needs of the organisation. More information is available for download on the course information sheets.
Customer Service
NVQ Certificate/Diploma in Customer Service
NVQ in Contact Centre
The rapid growth of the contact centre sector, the vital role of telephone skills and the use of integrated computer-telephone systems through business have all led to a vast increase in jobs that require call handling skills. Contact Centre NVQs aim to help organisations benchmark best practice, and provide employees with a nationally recognised, transferable work-based qualification that provides a true reflection of the varied skills and knowledge needed in today’s contact centre sector.